I recently watched a film called The Secret. Very interesting and fascinating viewing. It did get me thinking…. how many times do we assume that something bad is going to happen and then eventually it does ?
I can be as negative as the next person… sometimes when I am calling prospects, for no reason I start thinking that when I get through I am going to get a telling off or the prospect is going to hang up on me, and very occasionally that happens, more often than not though, the lady or gentleman on the other end are perfectly nice and pleasant.
Sometimes the sound of my voice is the sound of someone who could help them. If I am calling for one of my IT clients or one of my accountancy clients, I am the person who is introducing a potential solution to the challenges the prospect is facing.
Do you see where I am going with this ? Don’t assume that every person you call is going to think you are a nuisance cold caller…..often you are the provider of a solution and the sound of your voice will be music to their ears.
An odd question? Think about it…..your customers place orders, pay the bill, place some more orders….hopefully. Some will carry on ordering, some will stop and not buy again for ages and then start again… so when was the last time you just picked up the phone to your customers and said ” hi how is it going? How is business? Is everything ok in your life?
Calling your customers may make them feel that you care and are interested in them but also may unearth new information, which may lead to more business in the future (depends on what you do ) but may also avoid any unwanted surprises.
What do I mean by that …..well asking how is a business and getting a reply ” it’s terrible, not sure where the next order is coming from ” may elicit sympathy from you, but it may also make you check if they have paid their last bill and cautious about accepting any more work from them.
On the flip side, a customer may tell you that business is booming, they are moving to bigger premises, taking on more staff…….and again depending on what business you are, may give you the heads up on potentially more work.
A phone call might lead to nothing more than a few pleasant minutes, discussing the weather or the next holiday and that is a conversation that is worth having as well.
If you have lots of customers and not much time, then ring us and see if we can help on 01827 302848
There will be times, when you are on the phone, something makes you start to giggle. It could be that someone has a funny sounding name, or a colleague has heard you and started laughing, and before you know it has set you off.
It is a horrible event ! you are doing your level best to maintain your composure, but the moment you ask ….” is that Mr Sillyface ?” or some other unusual name, the feeling that you just want started giggling keeps coming and the more you try to stop, the worse it gets.
So what do you do if that slightly odd feeling starts coming over you and you know you might start laughing…..here are my top tips to avoid embarrassment…..
- When you are asking for the person by a funny sounding name or whatever it is, don’t make eye contact with anyone – ever.
- Ask if you can call him by by his first name ?
- Breathe deeply and try to think of something else preferably something sad
- If the worse comes to the worse…hang up, just hang up. You can always call back when your composure returns and make an excuse like you dropped the phone.
If you have had embarrassing phone moments, I would love to here about them. If you don’t want any embarrassing moments and want some one else to do the calling for you, then visit www.totalrecallbusiness.co.uk
I was speaking to a Business Development Manager today ..I asked him if telemarketing is something he might consider to help build his lead pipeline and his response was rather interesting.
He said” We don’t sell flowers….we sell virtual hosting solutions and I don’t think it would work’ Our services are too expensive for a telemarketing campaign ” or words to that effect.
I don’t want to sell his products on the phone, I want to offer the decision maker the opportunity to meet a knowledgable and effect communicator who can deliver IT solutions to help him run his company more efficiently.
It doesn’t matter what you sell….your products are a solution to a problem ( hopefully). My job is to find companies who have a problem and get you a meeting to go and help solve it. Catch my drift ? So if you supply flowers or high end IT solutions I help you develope and fill your lead pipeline. Call 01827 302848 to find out more or visit our website www.totalrecallbusiness.co.uk
It is that time of the year….. the time when people say ” It’s coming up to Christmas no one will want to do anything at Christmas” ……which to me sounds like a feeble excuse not to pick up the phone
Christmas and the weeks leading up to it are a fantastic time to prepare for next year, but also to get some agreements set up for meetings in January 2017. What is wrong with speaking to people in December and asking to have something pencilled in the diary for January ?
If you make any meetings in December that will happen in January, they will need careful managing, keeping in touch and reminding people that a meeting is booked. Perhaps send them a Christmas card – with a Merry Xmas note – see you on the 8th Jan !… that sort of thing.
Think about your target market though….. accountants are really busy in January, but they might be prepared to see you early mid December.
Whatever you do…. the fact that you are doing something means that you will be ahead of your competition and getting 2017 off to a flying start.
If all of this seems like too much to deal with – give me a call on 01827 302848 and book some time to talk to me and I do the calling for you.