Some clients like to have the calls recorded and there is plenty of software out there….
A few telemarketers don’t like having their calls recorded, there is that feeling that they are “ checking up on me “ but I have found that clients don’t have the time to listen to every call…but they will listen to the ones where meetings have been made… and if there is a long conversation… and all they want to do is help the telemarketer and maybe identify where something might have been missed when notes were being taken… how do you feel about being recorded ? Does it make you feel uncomfortable, do you feel like you are being watched ?
Would you prefer just to write really good notes ? Do you think you should charge your customer more if they want there calls recorded…